For the wage mentioned in the article, I'm surprised they don't have trouble finding people to do the job.

>Speagle helps to take care of his parents, who have health problems, and was afraid to quit Cognizant. “It was tough to find a job down here in this market,” he said.

Tougher than watching graphic PTSD-inducing videos every day? It sounds like the job absolutely sucks but these contractors need to have a little bit of personal responsibility for their own mental health. I suspect they do but the article gives the impression they are all trapped there with no way out.

Tampa is a major call center hub so I imagine contractor positions are opening up all the time given general churn rates.