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Comment by fmjfkd | Hacker News Reader

You think so? I remember back in university, Apple would overnight ship my laptop to fix it. The last time I went to Apple, they wouldn’t even replace my faulty charger without me complaining to the manager.

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My daughter was in the Apple store the other day with a faulty charger. (It wasn't the problem she went to ask about.) They wouldn't even speak to her about the problem she wanted to talk about until they went and got a new charger for her. They said it was just better to get that out of the way first. So her experience was excellent.

How is everyone's Apple store experience so radically different?

Different stores are different.

Different people are different.

My experience with Apple hardware repairs has been top-notch, but your mileage may vary.

I reckon it's at least in part down to how busy the particular store is. The one near me is always absolutely rammed and to be honest the service there isn't exactly great.

It's also down to how potentially dangerous something can be. Depending on what actually fails, a charger could electrocute you, and it's cheap to both make and replace ("here's a new one"). A butterfly keyboard won't kill you and it's hell to replace.

A wall charger is exceedingly unlikely to electrocute you.

Far more likely to burn your house to the ground. Which will still get lawyers and executives to pay attention.

I think you're being downvoted because you missed this part:

in the last six months or so

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