What an odd, zero-empathy approach to customer support. That's what surprises me the most about all of this, not the unannounced feature removal (which is also messed up).
Every time I ask for help on the forums, I get this same kind of response. Their forum responders always arguing with me or trying to place blame on the customer -- not just me but in responses I've read for other customers as well.
At least they're quick at responding and seem to respond to everything...