Battery swelling on my XPS 15 is so bad that it completely detached the touchpad and made the keys at the center of the keyboard very hard to press

Getting customer support is damn near impossible for 2 reasons. 1. The serial number of my XPS comes up as Precision Tower in their systems 2. I moved continents since purchase and I'd have to transfer the ownership to myself here in NA, except turns out the owner, in Dell's database, is still the Amazon reseller I bought it from 3years ago

Terrible terrible experience with Dell. Switched to a Pixelbook which I love and handles my Sublime-based environment well enough

How many Dells have this problem? My Dell work laptop has had this happen multiple times already. Never had a problem on my Macbooks or another Windows laptop.

Besides that the coil whine drives me up a wall.

I have two XPS 15s, one 2017 model and one from 2019 - I've never had the power cable slip out and I use them both heavily in a variety of locations.

You say ugly, I say minimalist and clean. I don't like aluminum chassis - too heavy and cold. The matte texture of the thinkpad feels much better for me. And the keyboard is far prettier, given that it actually has key travel.

Doesn't hurt that I get to "stand out" as a single, unlabeled black laptop among a sea of stickered silver macbooks.