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Comment by plehoux | Hacker News Reader

I'm co-founder of Missive [1], mentioned in the post. If any of you have questions, I would be happy to answer them.

How suitable is it for a support email inbox? I've used intercom in the past but their pricing is annoying and their entire tooling is … problematic. I could get into it but point is they don't fit the bill for mid-to-large b2c businesses with free support inboxes.

One of our primary goals is to create a AAA email client that behaves like you expect an email client to. A second goal is to inject collaboration in the email experience. Those two goals make Missive a perfect candidate for email support.

Sorry! Yes, we do. Assignment, comments, triaging, Out of office status and more. https://missiveapp.com/features

Excellent. I'll give your product a try and email you if I have feedback :)

You're not really answering the question here, you're just stating fairly vague goals. I guess I should be more specific: Do you have a good featureset for support inboxes (such as Assignees, internal notes, open/closed requests, ticket merging, product teams with auto categorization for different email/Twitter accounts, ...) or would using Missive for support inboxes be more of a hack?

FWIW, at Canny, we're a giant fan of Missive—the collaboration aspect to it is amazing and very useful! Plus, it looks and acts nice and simple with no overly complicated bells and whistles. Love!

Thanks Elen!

Disclosure: Missive is a Canny customer, Canny is Missive customer

We love Canny at Missive! If curious how we use it checkout our Canny board: https://missive.canny.io

And an example of users interacting with us on feature development through it: https://missive.canny.io/feature-requests/p/dedicated-team-i...

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