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Nothing in your sources indicate there's intention in Apple driving folks towards these repairs. Geniuses don't work on commission, they have zero incentive to tell people to fix things they dont need to. I think this is a Hanlon's razor situation where you're assuming Apple is malicious when really it's just lack of knowledge on behalf of some Geniuses.

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No one is claiming that apple is training their geniuses to intentionally guide people to more expensive repairs. In fact they are accusing apple of a lack of adequate training, These guys just don't know that what they're saying is untrue. Apple's failed to train their technicians to repair anything. all they can do is replace.

The commenter I responded to literally said that the genius intentionally told the customer the wrong thing. They have since edited that part out. So yes, folks right here are claiming intent where there is none.

You can’t claim there was no intent either right? Whether there was or was not intent is unknown.

“It may or may not have been intentional, but I was guided to buy a more expensive option”.

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