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It's not a small thing as it implicates millions in their daily lives. So a bad design decision on this scale trickes upwards and has huge costs for a society. The points the tweeter made were very well thought out. Everything should always be up for debate.

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Most people using the subway aren't using those maps to begin with.

Not only did I downvote you, but I will specifically comment to tell you that you are both wrong, and even if you were right, it would be irrelevent. "Most" being what, 90%? 95%? So out of a city of 8.6M people, only 50,000 people a day need it to get around. Only 50,000 people need it to be able to move around from their home, the airport, the hospital and the restaurant.

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