I had the same experience, unfortunately - although I recognized early and returned it a few weeks after getting it. At the time the software was bad across the board: on device and off. But the clincher for me was the price of the device was as much as you'd spend on an iPad and it had no backlight. I'd go back to considering ReMarkable on next generation if they've learned from gen 1. My use case was 50% book reading and 50% note/idea pad. I didn't feel it excelled at either of those. And while I don't enjoy reading on a tablet the writing experience on the iPad with a tactile screen cover is actually very good. I realize many would disagree there and I'd agree with that without the screen cover. I hope ReMarkable keeps going though. In the end it seems like they've left the platform open enough compared to the locked down ecosystems. I refuse to buy any Amazon branded eReader because of how limited in use they are without the Bezos ecosystem.