> It's proved that they just take a brunch of poor peoples poorly paid to deal with real messages and try to moderate them sometimes with a poor understanding of the context, and use it as an input to teach the IA how to do "proper" moderation.
That's exactly what the article says: "you’d write up some guidelines (...) and then contract with some external company to have human beings read those guidelines and rate lots of examples that you send them" and then it mentions people from places with low salaries, like rural India and the Philippines.
And then in the possible solutions, it mentions hiring people well steeped into the specific cultural context of those you're trying to moderate.
This is where I think the article undermines itself, because if paying for some different (and probably more expensive) set of people may be a solution, then the question that was supposed to be answered remains: "why do companies with unbounded resources not do that?"