Yes every manufactured product will have its percentage of issues. I think it is how you handle the failures and the customers that will be important moving forward.

I can not speak to the original quote but my experience as not been amazing. My 4k Oryx Pro has rebooted randomly since the second month I have owned it. I sent it back 3 times already, ran tests per support and even reinstalled PopOs many times. It still has randomly rebooted. My last interaction with support was just past the year mark of when I bought it and I was asked to pay to replace the last item (the battery, just about everything else was replaced).

I love using PopOs. I love the 4k screen I have and the Oryx. I dont love writing this or the response I sent to support about the request for paying for it. It gives me pause when recommending System76 to a coworker/friend and I will be looking around when when the time comes to get a new laptop. Support was helpful when I had a linux issue early on but the rest of year long interaction was about the reboots.