"Never attribute to malice that which is adequately explained by stupidity."
Having a separate review system that provides different and more favourable treatment for (equivalent) internal apps is in and of itself an abuse of the store.
It's extremely convenient that Google had an oopsie that's entirely aligned with their own interests.
Which doesn't make it acceptable, obviously. It just means that malice isn't required for unfairness - all it takes is Google fixing the dumb mistakes which hurt them faster than the ones that hurt others.
I guess I can imagine some special cases that wouldn't be Google treating itself differently, like triggering reviews when a publisher's largest app crosses a size threshold and assuming established publishers can trusted more generously. But honestly, I wouldn't be surprised if Google just carved out an internal exception.
And the PEGI 16 request goes beyond "not the same treatment as Gboard" to "objectively incorrect review outcome", so regardless something is fishy...
At a certain point (and both Google and Apple are big enough) it becomes their fault. You should have good enough policies. It’s been 10 years or so since the app stores launched. This isn’t new stuff anymore. It’s not untrodden territory.
It’s laziness at best, and that shouldn’t keep getting excused.
The Swastika exists as a Unicode character, yet is outlawed in Germany, along with other Nazi-associated symbols (Strafgesetzbuch section 86a).
A famous example, is that Wolfenstein 3D was outright refused a rating in Germany. Arguably it may have been legal as artistic use, rather than propaganda promoting an unconstitutional organization, but that was not sufficient to get a rating.