On top of the content, I was a paid subscriber during 2017-2018, and I received maybe 20% of the editions I was supposed to receive. Probably due to international shipping and their liquidity problems, but it still felt bad.
I never received my issues, so I disputed on PayPal. They never responded to the dispute so I won it automatically after a month or whatever it was. Then, a year later, I received some issues in the mail. Bizarre.
I had the same problem - but US based. I reached out to their support as they recently sent me an email and they comped me a year of their Prime plan. It was nice of them but kind of too little too late.