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I couldn't agree more. There is always one friend still using the service while you're already saturated and because of that the subscription is kept instead of cancelled. Once cancelled, a service can have a hard time to win a user back.

But it seems the industry does not want to learn: don't make it harder to use your service for the honest users. They're worth it to keep happy!

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I've cancelled Netflix a couple of times. What actually got me back is the fact that they didn't inundate my inbox like some services and stores do. I mean like one email every couple months. There are some stores I get at least half a dozen a week.

They also didn't pull what XM/Serious do and make it nearly impossible to cancel. 4x 40m phone calls, then all I wanted to do was drop one of 3 radios when I sold a car. After the third call drop after a 40min hold time I cancelled the entire service. If I ever use them again, it will be a disposable single use cc #.

In the end, 2-3 streaming services is all I'm willing to pay for. More than that and if rather pirate just for the usability aspect, let alone the costs.

I guess instead of email, they [Netflix] have been spamming my phone about every new original show they created, usually something I'm not interested in. It got annoying enough one week to actually go turn notifications off.

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