Take all the time you think you can afford if yyou software is not released. But it is being used by customers and such a large bug is in it and if you are not reacting to it then imo it is a problem.
I think people disagreeing with me is unable to see from the perspective of customers. In this case a player that loses hours of progress because of a bug deserves some atention
> If there was an "easy" fix that can be applied in a day or two,
> it should have been done. Agreed.
However, when someone asks for this, the implicit assumptions are that the "easy fix"
- actually fixes the symptoms (even though ignoring the root-cause),
- and does NOT introduce additional unexpected behaviour.
Ensuring this may sometimes make the easy fix just as time-consuming as a proper fix, thus favouring doing it once properly.