What was the change? AFAIK Shopify would never give a temporary exemption for money, that's very much against their philosophy as a SaaS. Either you provide accurate details or this is just FUD.
Edit: Just to be clear, it was always on our roadmap to migrate away from Shopify's platform, but they accelerated our timeline and we had to limit the amount of merch our customers could add which obviously led to upset customers.
We're still operating, albeit close to insolvent, and have since launched our new platform. But our reputation has been irreversibly damaged.