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if you think it's naive for your users or loved ones to call you when they have the slightness doubt about something, then perhaps the problem is with how they feel treated or the way you present yourself to them when need help? are you welcoming to their questions or do you act annoyed with them?

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> Parents only call you when they are unsure of something. The problem is when the scammer manage to convince them everything is normal, which is exactly what they are good at.

> if you think it's naive for your users or loved ones to call you when they have the slightness doubt about something...

I think you just affirmed their point. You're acknowledging they only call when they have even the slightest doubt. They're saying that is exactly the problem, because they won't call when they have no doubt that everything is normal.

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