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I think the take away from this isn't that all user interfaces should be one way or another, but simply that things that are "tools", things that are meant to be used day in and day out for productive tasks, could benefit by increasing their learning curve at the cost of intuitivity.

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Right, if you are to learn to use a tool in novel ways you need to understand its behavior at a basic level: it is better to experiment with it from the outside until you understand its "Tao".

On the other hand if you need to achieve a task whose outcome you won't rely on to reach other ends, like say buying airline tickets (ha), its probably better if you can offload the thinking to some other entity.

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