Most parents downloading an app to help solve an issue with their children are parents from a specific demographic, educated, with gainful employment - this limits the demographic that will use this product.
We have plans to offer different access mechanisms in future to make this accessible to more people.
Our hope (and belief) is that all types of parents will appreciate having access to someone with expertise - how they access them can differ.
(That felt like a very odd way of responding but I hope it makes sense!)