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Still, they say "Our first priority is to help make this transition as easy as possible for you." and give two weeks?

It’s an email client. It’s replaced in 10 minutes. Is 2 weeks not enough?

Migrating old emails over to a new client might be non-trivial. My grandfather has many years of emails and attachments stored in Incredimail - some of whom have passed away, so he'd really like to keep these emails.

I've backed up his Incredimail email database, and will have to find a way to import them into Thunderbird or something similar.

Yup. Back when Incredimail was popular, IMAP was not as widespread.

I moved my mom over from Incredimail to Thunderbird 10 years ago, but I don't think I managed to import the message history... Now she's on gmail instead of the internet provider email (that has since been switched several times), so no longer an issue

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