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Requiring draconian DRM that doesn’t work everywhere with confusing and arbitrary restrictions for paying customers IS Netflix being difficult.

If they removed the DRM, they'd get a lot of resistance licensing shows. As long as content-producers insist on DRM, Netflix has to use DRM.

I believe their licence terms are also the reason you can download some Netflix videos to your phone/Windows 10 machine, but not others.

There are also some that can only be downloaded limited number of times (a year). Example - Gotham, at least in my country.

Uhh ... what? What does the word "download" mean in that context?

I mean if you download it once, you have it.

The content Netflix produces itself is also DRM-infested, isn't it? That excuse doesn't work anymore.