There was a horrible case yesterday where someone died and the thread filled up with generic dross. People weren't being malicious. It's just what happens when internet commenters aren't familiar with the specifics of a topic (more about that at https://news.ycombinator.com/item?id=22027453). But we ended up getting an anguished email from someone close to the person who had just died.
This is a systemic problem and I wish we knew what to do about it.