> In your case I would consider calling UPS and getting in contact with one of their Operations Management folks. What they can do is add a short note about the location of your door to the scanner, so that a driver who is not familiar with the area is able to find it. If you get ahold of one of the drivers they can also let the Operations workers to add that sort of note.

I've actually tried this! UPS operations management does apparently have the description of where my door is, because they can read it back to me when I call them, but the drivers don't seem to use it on the ground.

> As a driver I typically don't have your phone number.

This seems crazy to me! UPS and Fedex do have my phone number because I've registered for their delivery management programs. It boggles the mind that this isn't passed on to the driver.

Thanks for the inside baseball, it's fascinating to learn more about this process.