So I can buy the tool without the support contract?
> Bugs and problems happen in any development tool [...]
So it's automatically a wash? Why bother trying to improve things if there will always be bugs, right?
> [...] whether it is a problem with their tool or a problem with their setup, to the point that they can deploy a new version of their software on the spot just for you.
I'm not impressed. This is a kludge.
> And they have actual engineers on the other end of the line who know the product like the palm of their hand.
Okay, that actually sounds pretty nice.