ekanes- we don't actually require customers to navigate the menu like Lucyphone. Our system does all of the navigating for you, then calls you back when we're in the right point in that menu. It's fully automated.

We sell our services directly to companies (to connect to their customers); the free service isn't really our main focus. We also offer virtual queuing, surveys, and variety of other features (however they aren't offered on the free site.)

Btw, we've built all of the technology in house (speech rec, dialing engine, SIP stack, etc.) There's a lot of very neat technology under the hood.

EDIT: actually, Lucy makes you do the phone menus yourself. But Fonolo crawls the voice menus and generates a matching menu online (which is very slick, if it works).

From what I recall, LucyPhone is based near you guys. You might want to link up, at least for a powwow. Mike is an awesome dude.