The incoming message was automated, asking for (person who lives here) with a visa debit card that has fraudulent transactions. The caller id was a number not listed on the back of the card.
Pressing “1” puts you into the next phase, which asks you to “verify” your identity by - guess what - typing in your full 16 digit debit card number!
At this point I am convinced this is a scam. You google the phone number and you see tons of links saying it’s a scam.
The person calls their regular number on the back of her card and they claim no fraudulent activity.
A few days later I still get these calls so I decide to investigate. Pressing zero a bunch and asking for an agent finally gets me to a live individual. He claims they’re from pnc and they are a different section not connected to the “main” number. He’s able to recite details about the account that only pnc would know, so now I’m not sure.
I email abuse@pnc.com asking them to please either say the calls are fraudulent or acknowledge that the phone number associated with these calls is legitimate (it doesn’t appear anywhere on pnc’s web site)
I did get a response - good! But they didn’t actually change the site ... so I suppose in this case anyone who receives notification of fraud on their pnc debit card should email abuse@pnc.com to validate the calls are legitimate?