Regardless of how incompetent they are. Incompetence should not be the benchmark for which terms like "Reasonable Burden" are applied against.
Medicare spent months just digging into the laws and talking to their lawyers just to prove they actually had the jurisdiction to change the policy. That really blew me away. One of their bigger concerns was "this might not be our job".
You make it sound like they spent months trying to finagle a way out of working.