Can you list fields that you feel are in dire need of innovation? Genuinely curious.
Epidemiology and Public Health. The capability for disaster response hasn't increased with gains in technology. Clearly, the way technology has increased the dangers of contagious disease has far outstripped the technology driven capacity for containing outbreaks.
Discourse and News Media. Right now, the incentives and technology align in such a way, that Social Media becomes an outrage spreading and viral amplification machine.
(Obligatory link. It's practically my personal religion by now: https://www.youtube.com/watch?v=rE3j_RHkqJc )
It turns out the Internet isn't for raising human discourse and encouraging brilliant thought. It's for preventing good thinking by fomenting interfering emotions and replacing actual thought with its doppelganger, ideology. And what's big tech's response to the above? Things which aren't technically censorship, but which insidiously have the same effect. Clearly, something is wrong with this picture.
That is part of the problem. The tech giants created infrastructure that 1) has enabled a cottage industry of independent journalism and 2) has completely disrupted traditional news business models. Then, the same large companies proceed to ink sweetheart deals with the dying large media companies, while jerking around the small independent journalists. Just as in the music industry, the endless supply of new aspiring media stars, combined with their control of the technology and their lobbying for favorable laws, has gained them carte blanche to say, "my way, or the highway" to the emerging independents. All the above basically sets them up to control most all future societal discourse -- particularly by less than completely transparent means that strangely resemble censorship.
The tech giants control the newest, best conduits for future information and media. Given what we've seen of their stewardship, citizens should indeed be concerned.
I feel like so many fields have fallen behind, because of the way incentives are set up. It pays better to be a banker, or a lawyer, developing antibiotics isn't profitable enough, it pays better to work at a company that gathers data about people and pumps advertisements to them. It's rather sad, really.