Exactly this. GrubHub can be useful for trying out new places, but once you become a "repeat" customer, go direct. Many, many restaurants have their own online ordering systems and don't require you to make a weird phone-call. My favorite local restaurants all have ChowNow which charges restaurants a monthly fee rather than a percentage and has a grubhub-like ux. I also call in my order to the restaurants where I know the wait-staff and they always throw in extra portions for me :)