Hacker News Reader

Parent Full thread

andyljones

Here you go:

https://cloud.google.com/support#support-plans

$250/month/dev is the minimal for phone calls on technical issues, $150k + 4% of GCP spend for 'come running' support.

There're more details here

https://cloud.google.com/support/docs/procedures#additional_...

though they use the old names for the support tiers.

View on HN

It seems like the blog post talks about a written case report, which the 100$ tier has access to, albeit with 4 hour first response instead of 1 hour. So it is possible that you could get your case escalated to such an in depth debugging with that tier?

I've seen free tier tickets get escalated to product engineering teams for investigations about sub $100 charges.

It's possible but there's steps to jump through, and the expected response times don't change even if you get escalated to a TSE from a different area.

Disclaimer: Is a TSE...

What "dev" or "user" means here ...for example if I run a server serving some HTTP API.

I believe it means "person who wants the ability to contact cloud support".

For small to medium sized businesses, that number is probably 1.

Reply on news.ycombinator.com