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Comment by aeyes | Hacker News Reader

So where do I get genuine parts? Oh right, Apple doesn't sell them and even prevents OEMs from selling them.

For many, many repairs the Genius bar just tells you that it is not repairable even though it is. A 2000$ device that you just bought a couple of months ago. What right to repair do we have if Apple doesn't offer repair, even if you bought Apple Care.MacBooks are designed to fail, a drop of water kills the machine, the fuses never blow, if a sensor dies the whole machine stops working, they admitted a keyboard design flaw and if you get it replaced they replace it with the exact same one...

If Apple made parts available there wouldn't be a case. If Apple offered repair services like Lenovo there wouldn't be a case. If Apple designed their machines to be serviceable there wouldn't be a case.

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> For many, many repairs the Genius bar just tells you that it is not repairable even though it is.

Repairable by a random Genius bar person and repairable by Louis Rossmann are two very different things.

Yes, if you could hire enough Rossmanns cost-effectively and get them the proper equipment and training, then the Apple Stores could fix _everything_ on site.

But it's a few orders of magnitude easier to have iFixit style guides and tools for swapping whole logic boards to fix a single component. It's also WAY cheaper for Apple.

On the other hand, if parts and repair manuals were sold to the general public, you could have more Rossmans out there.

Also there is a whole spectrum of repairs between "replace some swappable parts" and "reball a CPU".

>And if you get it replaced they replace it with the exact same one...

Not to mention the free replacement is only valid for three times.

Would also like to add the thin cable that makes Screen stop working, Thunderbolt charging that fries the CPU etc etc.

And yes all of these are 2016 - 2019 MacBook. Apart from Staingate, 2015 MacBook Pro is pretty damn good.

Apple could have hide all of these "flaws" with a free repair given out to customers, making them feel better without actually acknowledging it. Instead they actively tries to price gouge customers with ridiculously expensive repairs.

I still remember you could get a brand new Keyboard on MacBook Pro if you ask for a battery replacement which is much cheaper than keyboard repair.

> For many, many repairs the Genius bar just tells you that it is not repairable even though it is. A 2000$ device that you just bought a couple of months ago.

If you bought your device a couple of months ago, wouldn't you still be covered by the warranty?

Technically, it’s a limited warranty. So they can deny your claim for certain reasons. One of which is water damage. Not a really good reason; if there’s water damage, replace the other damaged parts also, but it’s what their rule is.

If it's a new Apple product, water damage repair is $99. I just went through this last week.

Limited warranty is not the same as being repairable. Warranty is free, repairs are paid.

Warranty is prepaid, not free.

>If Apple made parts available there wouldn't be a case.

Given that this case is about importing counterfeit products from China...I disagree

>If Apple offered repair services like Lenovo there wouldn't be a case.

They do as long as your business is near an apple store.

>If Apple designed their machines to be serviceable there wouldn't be a case.

Why should they be serviceable?

>Why should they be serviceable?

Do you buy a new car every 3000 miles or do you get it serviced? Do you buy a new car when one of your tires get punctured by a nail?

>>If Apple made parts available there wouldn't be a case. >Given that this case is about importing counterfeit products from China...I disagree

This happens all the time in the automotive industry as well. Why are aftermarkets parts allowed to exist? What's the balance between aftermarket and counterfeits?

>>If Apple offered repair services like Lenovo there wouldn't be a case. >They do as long as your business is near an apple store.

Great, if they actually have properly trained/educated technicians at each store. Quoting for $1200 on a 5 year old laptop, to replace the motherboard and display, all because of a defective cable (a $15 fix).

"... this case is about importing counterfeit products from China..."

Seems like a stretch to call the parts counterfeit. He imported refurbished displays that were original Apple displays with broken glass that had been replaced by a third party product. The original parts of the display still had Apple logos on them. So clearly they were refurbished, not counterfeit.

>>If Apple offered repair services like Lenovo there wouldn't be a case.

> They do as long as your business is near an apple store.

No?

Apple Care doesn't cover liquid damaged devices. And often they claim the device was liquid damaged even when it wasn't.

And when Apple does fix your machine, how many times do you get your data back? ZERO times!

>> If Apple designed their machines to be serviceable there wouldn't be a case.

> Why should they be serviceable?

Because I paid thousands of dollars for a premium machine with the tag "Pro". It is unacceptable to turn it into a paper weight if it breaks, many times without user error.

>Apple Care doesn't cover liquid damaged devices.

It does now

> Why should they be serviceable?

wow really

This person is a troll, please ignore

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