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I think they need to further explain what exactly happened than simply stating "human error". If it is avoidable, admit what it is and also let other people to learn this lesson.

What configuration error (technically, by definitions from some IEEE guidelines, mistakes) did they make to have this happening?

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> What configuration error (technically, by definitions from some IEEE guidelines, mistakes) did they make to have this happening?

They edited .php file on a production server and made a typo, so the file, containing sensitive information started with "i?php" instead of "<?php".

My guess that happened because someone used vi/vim and hit "i" twice.

No. I don't think they do. They've made a mistake and as long as they are willing to take responsibility for the consequences then I don't see the need for a public post-mortem just to satisfy our curiosity.

I guess you're right. Anyway the reason is pretty clear enough after actually reading the pasted code.

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