> a senior customer service rep
If an intern or new hire was guilty, it'd be more understadable. Perhaps, being senior, they got too comfortable with the power they wielded - but without the tech savvy to understand the consequences.
There were sites that tracked ratio which required maintaining a certain ratio to continue to be a member. Some members, however, took pride in having a ratio that skewed uploads over downloads.
I personally know people who paid for T1s just to maintain their "rep" of having the highest upload ratio. Not saying this is the case, but having access to a T1 back in the day was almost a way to "boost" their rep on these sites.
It’s their own network, it’s the LAST place they’d look!!