Biggest question in my mind is why state bureaucrats are given the latitude to think it's a good idea to build their own one-off solutions. There are 50+ markets for these sorts of systems. It makes absolutely zero sense for them each to build & maintain their own software products. Of course big consulting firms are going to _leap_ at the opportunity to bill $50M per state and then throw together products as cheaply as possible.

States need to start working together on these platforms with in-house technical teams that can actually own the systems long-term. Or we need to make it far easier for them to purchase SaaS products like any sane private market.