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I understand the point being made here, but what are those affected supposed to take away? Cloudflare made a mistake that caused (x millions of dollars of lost online commerce revenues, y number of missed telehealth sessions, etc.) and since we do not punish mistakes, nothing was done. Sorry everyone!

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Understood. Typically, as a company, you write - 1) what went wrong 2) how did it go wrong and 3) what you have or will put in place to prevent it from ever happening again

It's a learning process for all involved, really.

From the affected parties point of view, well, they should diversify their network a bit better. End users should hold those companies feet to the fire, not Cloudflare's.

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