Google's attitude to customer support and brand loyalty, on the other hand, is a different story...
My girlfriend's Pixel 4 screen cracked and was a huge PITA to fix even though we paid a ton for extra warranty. Trying to get that fixed was far more painful than any experience I've had with other brands.
Worse than that, there is a software bug that can / will irreversibly brick your Pixel 2 rear camera. You can find a ton of info on it by searching. It doesn't seem to affect everyone, but I was unlucky enough to hit it last week, presumably from a recent update. Google has been absolutely silent on this issue. Unethical at best, and probably worse.
There was a time where I would have scoffed at paying a premium for Apple or other brands that sell an experience more than just a device. That's completely changed now. I don't have the patience or energy in my life to deal with what I perceive to be Google's cold / impersonal / numbers oriented approach to customers. It's just not worth the stress. If anything, I'm willing to pay a pretty big premium for the opposite. If that means switching our household to Apple products, so be it and good riddance.