Is your video chat platform Hipaa compliant? How do you handle calendar and other timing or non-technical issues which would waste the providers time?
In regarding your second question, I assume you want to ask the membership service. For telemedicine service, provider see patients and answer any question (even is simple), this is reimbursable from the insurance. For membership, our nurse practitioners will be the first layer on the other side to answer any question via the chat, many of them have 20-30 years of experience, and NP are actually eligible to prescribe medicine. Patient can book a full session with oncologist when need.
Co-incidentally I'm building a telemedicine platform for ophthalmologists in Canada. Wondering if we can connect?
Sorry for all the questions, this HIPAA compliance is confusing and using turnkey solutions seems to be expensive.