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The actual hard drive is inside the enclosure (assuming it was real). It's totally normal to open the enclosure to look at the drive inside.

Sometimes the enclosure (SATA to USB converter) fails, while the drive is fine.

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That is correct. However, to the best of my knowledge this activity does not take place in a "hard-drive repair center". In fact, there's no such thing as a "hard-drive repair center", with the exception perhaps of an RMA department of a hard drive manufacturing company. That gave me the impression that the story was either made up or badly translated.

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