If he had answered Rory's question, would something like the one I asked above be the followup?
India: Give us access to your secure messaging service.
RIM: Okay.India: Give us access to your secure messaging service RIM: Sorry, that isn't technically possible India: Give us access to your secure messaging service RIM: Sorry, that isn't technically possible India: Give us access to your secure messaging service or we'll cut you off RIM: OK, we'll do everything we can
I also think that the issue was dealt with, and the countries who had threatened to shutdown RIM, are no longer posturing, so it is kind of like bringing up old bad news for no reason, when the company is really there to promote the Playbook and show of their tech, not delve into an old issue that has been resolved, and answer questions that have been answered already.
I'd feel differently if this was an ongoing issue, but a google search shows that this was an issue last summer, and doesn't appear to really have come up since. That's just bringing back bad news which has no bearing on today.
Instead by getting so defensive he's guaranteed that the InterWebs will now be talking about this and not the PlayBook.
Sure, the initial question was poorly worded, but he's not a stupid man.