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The calling to unsubscribe always gets me. How does this still happen in 2020?

Because someone figured out that hiring one person on minimum wage to handle a phone queue results in them retaining more people than providing a nice and easy unsubscribe option.

Yeah, I understand that.

I just think we as consumers should not accept that.

I don't accept that; it's why I will never subscribe to the NYT.

It's not like this is being advertised when you are subscribing to some service. "Subscribe now and if you ever want to cancel, we'll make you pay! PS. We know where you live."

What could the consumer do apart from relying on word of mouth to avoid such services?

> It's not like this is being advertised when you are subscribing to some service. "Subscribe now and if you ever want to cancel, we'll make you pay! PS. We know where you live."

They could at least ask. But I understand your point.

> What could the consumer do apart from relying on word of mouth to avoid such services?

I'm not sure I understand you. Are you implying you can't follow the news without using these services? Only through word of mouth? If that's what you mean, there are ways to follow the news while avoiding paywalls. I do.

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