I had the pleasure of working with two of these. They did not give you the same quality of results that Google's website did. Utter garbage in a blue rack mounted case.
That's probably the same thing that you've encountered with the search appliance.
Seems some form of wiki always has value inside a company?
A word that shows up in the document and no others means it gets a very high score, vs "and" shows up in every document and thus doesn't score well for any
It's what Apache Lucene does which is what ElasticSearch uses under the hood.