I'm assuming they're getting overwhelmed with traffic after being linked here and other high traffic properties. With only two volunteers on staff, there's only so much you can do. I am sure they are rapidly going to look into adding volunteers if the volume stays persistent (and/or hopefully grows even larger).
Perhaps raising the price would help keep demand from outstripping supply?
Sorry man, was helping somebody else. Call me now!
I just finished a pleasant, brief, helpful conversation with _chap. Thanks very much for setting this up for the community.