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Keeping customers satisfied leads to a good name. A good name leads to more customers, and both that and satisfied customers leads to long term profit. It appears some companies focus too much on short term profit.

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In this case shareholders and investors are the main customers, with short term profits keeping them happy, execs get good bonuses, more money is poured in from market/vc to keep the gravy flowing. No incentive for the deicision makers to keep the product users(sometimes called just the products) happy, for the giants atleast.

An accurate description of the toxicity of publicly owned companies, accelerated by VC and startup culture.

In this case, users are both product and paying customer. Ads is one thing, but GDPR request showed they log every action related to the account.

>Ads is one thing, but GDPR request showed they log every action related to the account.

People praise Spotify for how good their recommendations are, where do you think they get data for things like that?

Execs might get good bonuses in the short term, but may be left in the lurch over time. Global wealth and population has been rapidly increasing for a long time which has propped up a lot of terrible decisions.

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