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if Google is sorry and "this is not the way we operate" then somebody in the company went against the company's ethics and procedures.

Surely there should be a name, VP or SVP, who should be fired.

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Somebody under pressure to achieve results in one hand and a ethics code that nobody respects -till exposed- in the other. The result is always the same, big corporations end up behaving independently from the people they are composed.

Isn't it management's task to reign that in? Aren't they responsible?

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