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Comment by anonfornoreason | Hacker News Reader

I don’t know if I will ever understand how someone can write out a comment clearly indicating a massive pain in the ass (20 lightbulbs failing and requiring calls to tech support, RMA, etc), and not be using it to talk about how this whole industry is a nightmare.

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If you buy a car that keeps on breaking down, will you talk about how the auto industry is a nightmare or will you just pick a different manufacturer next time?

I am clearly bringing bias to this conversation, but I have dabbled with some smart items (hub, locks), and have a friend who is into them. It’s non stop fiddling and fixing from all my actual experiences.

You also have to remember the negative externalities of extra e-trash affect everyone, so to read about yet another iot failure, it’s easy for me to continue to trash the whole industry.

Well, the previous poster said the Philips ones work much better, so clearly it's not "the whole industry".

I’ll concede the point on a technicality, but will still stand by my motivation behind that comment - increasing the maintenance requirements for normal life sounds like a terrible way to spend money, environmental impact, and time...

"It works well" doesn't sound like "a technicality", but okay.

Humans remember negative experiences much stronger than positive ones, and "it just works" isn't really something you tend to notice in the first place. There's a lot of bias here.

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