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Wonder what's going to happen to free tier.

Some integration into core Salesforce might make sense for reps / teams.

Another useful product might be live chats based on Slack tech.

Seems good fit, but I do wonder how well they are going to integrate.

Judging from Salesforce's past acquisitions I'd bet (and hope) that we won't see a lot of changes being forced on Slack users in the future. Salesforce will probably use it internally and include Salesforce product integrations, and likely start to use it instead of Chatter.

maybe free tier was never sustainable and was only a tactic to increase user volume and thus increase Heroku valuation towards an acquisition.

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