I don't think this is fair at all. From the earliest days of their marketing, CDPR was promising that Cyberpunk2077 would have "unprecedented" levels of customization, open world interaction, and next-level AIs. It may have been foolish for people to believe that would come true, but CDPR definitely did promise this, and I think it's perfectly understandable that many people feel that they were straight up lied to.
It's a classic case where CDPR just overhyped itself too much. If you ignore the ridiculous amount of bugs, it is a decent game, but it definitely is not at all the "unprecedented" game that CDPR hyped it up to be.