Been a user of Stripe's since when it was called /dev/payments. I've also had two terrible experiences with Stripe's developer support (and my co-founder has has one of his own).

I tweeted about it and @mentioned Patrick Collison back in May[1]. I was bloody impressed that he replied[2]. I shared my experience w/ him over email. Didn't hear back (didn't expect to) and not sure anything got fixed.

At least they're listening. Stripe was great because it was no-nonsense and heavily focused on a great developer experience. That focus sadly seems like it's in decline.

1- https://twitter.com/kareem/status/1243540147775451136

2- https://dl.dropboxusercontent.com/s%2Fjvjl1m808lx8a8t%2FPatr...