Chatbot mania began in 2016, it’s now 2021 what major improvements have there been? What’s one website that has a good chatbot?

Chatbots are great until they don’t work which is all the time. You need to ask questions in a specific way to get an answer. From a user point of view it’s a terrible experience. Most companies don’t value the time of their users that’s why chatbots have been deployed on many websites.