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> No working backups is totally unforgivable.

It sounds to me like a "purge for legal reasons" function was applied to more records. Beyond some possible time limit to undo, it should not be possible to retrieve such a purge from backups. If they can retrieve this, then that is a larger problem.

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The PNC has been challenged in the past for holding on to records that legally should have been deleted.

If I put my tin foil hat on for a moment, I wonder if this "mistake" was a way of getting rid of some records that should have already been deleted.

Doing it this way, and publicly admitting it, might have been deemed safer than clandestinely deleting the records and then getting caught in a security audit later.

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