Here's my current stab at understanding each side:
Customer perspective: Rent seeking bad. Don't want to be gouged.
Broadband providers perspective: Mitigate the free rider problem(s), make the system fair.
Examples would be very helpful. Of course there are bad actors. I'm trying to not get sucked into that food fight. My hope is that we can curtail bad behavior (cheating) with better policies.
Surely we can design markets to satisfy the needs and concerns of both sides. Right?
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Mea culpa: My bro created and runs the ISP portions of a cable company. He relates examples of their struggles. Stuff like spending millions of dollars on gear and having other companies abusing it.
We pretty much don't agree on anything. But my bros examples and concerns are legit. So I've been trying to dig into his positions on net neutrality, to better understand the larger impasse.